Privacy Policy

KEY POINTS

This privacy notice describes how Heather Eason, Dementia-Friendly Writing, protects and uses the information that you provide when using the Dementia-Friendly Writing website and services. This notice was updated on 14 August 2024. For more information, please use the contact form provided on this website.

INFORMATION COLLECTED

We may collect personal data from and about you when you contact Heather Eason, Dementia-Friendly Writing regarding our services or when you complete a form on this website. The information we may keep on record is covered by the General Data Protection Regulations (UK-GDPR 2020 and EU-GDPR 2018). Any data transfer to/from countries deemed non-adequate will be covered by a Standard Contractual Clause on Data Protection. Please ask if you would like more information about this.

Information collected may include:

• Name and company position

• Contact address

• Email address

• Telephone number(s)

• Any personal data included in the information sent for the purpose of writing, editing, planning, training or related services

• Website usage data (see cookie policy)

WHY AND HOW WE USE THIS DATA

We collect, store and use the personal data we collect to:

• provide you with the services you have ordered, including issuing quotes and providing writing, editing, planning, training or other related services

• request writing, editing, planning or traing services from you

• comply with legal requirements.

We do not use your personal data for marketing or promotional purposes.

We do not disclose your personal data to unauthorized third parties.

In the event that your personal data is contained in information provided to a colleague in order to fulfil the contract we have with you, e.g. for translation, or subtitling, or proofreading, or related language services, that colleague will also comply with the General Data Protection Regulation 2018, EU-GDPR and UK-GDPR.

HOW IS THIS DATA HELD?

All data we hold is securely stored on password-protected hard drives. For administrative purposes, other parties, such as the providers of our website and email hosting services may have access to your personal data. All of these parties have satisfied GDPR compliance requirements or are self-certified under the US Privacy Shield framework.

HOW LONG WILL WE KEEP YOUR DATA?

We will keep your data for 10 years in order to cover legal requirements and related business needs. Your electronic data will then be permanently deleted and any hard copies will be shredded.

RIGHT TO ACCESS

You have the right to contact us at any time to request a copy of your personal data. You may also ask us to correct or delete the information that we hold on you, provided that in so doing we are still able to maintain our legal obligations. We will reply to all such requests within 28 calendar days.